Case Study:Sydney Opera House

How the Sydney Opera House uses Shorthand

How does the Sydney Opera House content team produce world-leading interactive stories, from gorgeously designed photo essays to hugely imaginative virtual escape rooms?

That was the question we put to Dominic Ellis, Online Content Editor at the Sydney Opera House.

They’ve been using Shorthand since 2018, originally to create immersive visual stories not possible with a standard website content management system.

“We started using Shorthand for more visually-oriented stories, which a regular CMS probably couldn't bring to life. We wanted those full bleed images, nice transitions and interactive elements that are only possible with Shorthand.”

The team at the Sydney Opera House, as Dominic explains, decided to “turn to a service that is exclusively built for visual, interactive storytelling. That's what we wanted to accomplish, so we could push the boundaries in terms of what our content looked like and how people engaged with it.”

‘The perfect experience for online content’

Since starting with Shorthand, the Sydney Opera House has published a range of gorgeous visual stories. Some striking stories from recent years include The Sydney Opera House at rest, an arresting showcase of photography taken during lockdown in mid-2020, and Stage Direction: The Phantom of the Opera.

‘Stage Direction’ is an editorial series from the Opera House about stage productions that were originally adapted from books. The piece on The Phantom of the Opera focuses on how that story has been adapted over the years, from its origins as a novella, to various forms of film, TV, and theatre.

As Dominic explains, “I think our piece tells the story of The Phantom of the Opera in such a visually interesting and chronological way that would only be possible on Shorthand. We displayed all the incredible visual assets that have come over a hundred or so years of adaptations.”

Importantly, the piece served three different purposes for the team. “First, there is obviously the marketing element — showcasing what the show is and how it came to be. Second, it's supplementing that theatrical experience for those who already have tickets.

“And then it's also an educational piece. It's telling a story that a lot of people probably didn't know. And that's the perfect experience for online content. So that's a piece I'm particularly proud of.”

An imaginative sandbox

After using Shorthand to create immersive visual stories, the team at the Sydney Opera House started using Shorthand as what Dominic calls an “imaginative sandbox.”

Using Shorthand’s templates and section types as a starting off point, Dominic and the team used Shorthand to “try and push our storytelling ideas and do things a little bit more imaginatively.”

With the pandemic interrupting live performances for much of 2020, the team pushed themselves even further.

“We aimed to create content that was even more imaginative and even more interactive. And that's where we came up with the idea for our most boundary pushing type of story we've published so far: an online escape room.”

For the uninitiated, an ‘escape room’ is a popular adventure game. It usually involves a group of people attempting to escape a room by finding clues, solving puzzles, and cracking codes.

The Sydney Opera House’s first online escape room, Trial of wisdom went live in July 2020 and was a collaboration with the podcasters from Escape This Podcast. Virtual participants had to escape from the underbelly of the Sydney Opera House.

A selection of sections from the Sydney Opera House's stories

‘It’s very exciting’

“The engagement for our escape rooms has been out of this world.”

Dominic Ellis

As Dominic explains, the escape room concept proved to be a hit during lockdown.

“Initially it was pretty successful. We had some success locally and overseas, as we weren't the only ones in lockdown back then, including pickup from international media outlets like Nerdist. But as lockdowns across the world started fading, international interest dropped off somewhat.

“And then when New South Wales and Victoria went back down into lockdown in 2021, it went nuts again. We had a lot of interest — Facebook messages, tweets and everything asking us for tips on how to finish it.”

With this interest, the team published a second escape room, The disappearing act, in September 2021. Within the first two weeks, there were over 10,000 ‘attempts’ to escape. “It’s very exciting. And we've been inundated with requests for help on how to finish the challenges. The engagement for our escape rooms has been out of this world.

“And it wasn't just popular for two or three weeks. And it wasn't just one of those many lockdown fads where interest fades over time. Across the two escape rooms, the engagement's sustained over almost a year and a half.”

The numbers bear this out. The average time-on-page for the first virtual escape room is an astonishing 13 and a half minutes.

World-leading content

“We could really bring our stories to life... thanks to Shorthand.”

Dominic Ellis

With such success, you might assume that the Sydney Opera House has an enormous team of content producers.

But in fact, Dominic is the only member of the online content team at the Sydney Opera House, though he is part of a wider digital content team. Using Shorthand, he is able to decide how much additional resource — such as design or custom development — he uses for each piece of content they produce.

Dominic explains that he can use Shorthand to create compelling content without leaning on their designers or writing code. “Shorthand’s great. On the one hand, you can use the templates and layouts that Shorthand has produced, and you can create visually interesting stories very easily, so long as you've got the assets.”

But Dominic points out that Shorthand also allows content teams with more resources or expertise to create stunningly original content (such as online escape rooms).

“On the other hand, it's a sandbox. “It gives you free rein to do a little bit of HTML, CSS and JavaScript or to push it in whatever direction you want. And that's great. You can push yourself a little bit more and use the platform in interesting ways, if you've got a little bit of development resource.

“I think that's why it has suited our situation perfectly as well. There are only a few internal content producers, but we do have access to a talented creative studio and a few in-house developers. And so with just a little bit of resource, we could really bring our stories to life in terms of illustrations and development while having that foundation, thanks to Shorthand.”

A growing platform

“One thing that's really impressed me is that we've been using Shorthand for three and a half years now, but it keeps iterating.”

Dominic Ellis

The Sydney Opera House team considered several other options before choosing Shorthand. One factor that tipped the scales for Shorthand was how Shorthand stories performed on smaller screens.

“What we particularly liked about Shorthand is how well it looked on mobile. Our engagement on mobile for our written content is really high. Around 65% of our readers are reading on mobile, and that's usually coming from clicks on social media platforms. We liked that it was a responsive platform and you could also curate it with both mobile and desktop in mind.”

Over the last three years using Shorthand, Dominic and his colleagues at the Opera House have noticed the platform continues to grow and evolve.

“One thing that's really impressed me is that we've been using it for three and a half years now, but it keeps iterating. I feel like every time I log in, or every month I log in, there's a new tool, or you guys are experimenting with a new section style that has really interesting visual storytelling methods behind them.”

The upshot for Dominic is that these new features allow the Opera House to produce new and innovative types of stories.

“I like that there's been a lot of progression in the time that we've been using the platform. This allows us to develop our way of telling our stories as well.”

“Our content has just been a lot better”

Since using Shorthand, the Opera House has seen noticeable changes in audience engagement.

This is because, as Dominic puts it, “our content has just been a lot better. There are stories that we've published that we could never be able to publish previously. We've been able to use our visual assets, our illustrators and our photographers, the content they create in a way that we couldn't previously and bring it to life.”

The success of their Shorthand stories has led to other use cases for their online stories.

“We’ve started to use our Shorthand stories as an exhibition space of sorts. The Opera House is traditionally a performing arts space, but we also have a contemporary art program. And we have access to some incredible artists, and Shorthand has created an appetite to exhibit their works in a way that we couldn't previously.”

Dominic has also seen other teams at the Sydney Opera House start to experiment with Shorthand, including their educational programmes.

We ended our discussion with Dominic by asking if he had any advice for content teams looking to replicate his success.

“There are thousands of great examples of Shorthand stories, but don’t be limited to copying what already exists. The beauty of Shorthand is it's a sandbox, and you can do with it what you want.”