Support

Build amazing stories with our industry-leading support.

Editorial feedback

Our expert team can provide detailed feedback on your draft stories, so you can make the most of Shorthand’s rich features.

  • On applicable plans, our team will help you publish your first stories, and ensure you’re ready and able to scale your digital storytelling.
  • Published a great story? We can advise on promotion strategies — and help, where appropriate, with getting your message out on social media or our email roundup of the best digital stories on the web.

Technical support

Our engineering team has deep expertise in web development, and is on-hand to address any issues that arise.

  • Our support is is best in class according to reviewers on G2, with Shorthand a leader in our product category.
Read our reviews on G2

Training

We provide free webinars to help your team get started quickly, with one-on-one consultations on applicable plans.

Join a webinar
  • Get inspired

    Our regular newsletter contains the best Shorthand stories of the week. Sign up.

  • Knowledge base

    Full reference documentation for Shorthand can be found at our support site. Visit Shorthand Support.

  • Fast turnaround

    Our customers love our super-fast responses to help requests.

“The team behind Shorthand is outstanding. From the sales process, to onboarding and continued support ⁠⁠— they are knowledgeable, efficient and will do anything they can to help us succeed.”
Nick Bennet | Honda UK

Ready to try the digital storytelling platform used by Honda, Cambridge University, and the BBC?

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