Acceptable Use Policy

Effective: 24 January 2022

This Acceptable Use Policy (AUP) forms part of the licence granted by Shorthand Pty Ltd ABN 88 162 625 470 (we, us or our) to you for the use of the Shorthand digital storytelling platform (Platform) and applies to all users of the Platform. This AUP may be changed by us at our discretion from time to time. Any changed version of this AUP applies from the date that it is posted to our Platform.


The primary purpose of this AUP is to ensure the intended, efficient, lawful and ethical use of the Platform and its hosting infrastructure for the benefit of all of our users. It sets out the things that you can and cannot do with the Platform and applies in addition to the terms and conditions contained in the Customer Terms and/or User Terms that relates to your use of the Platform.

Your responsibilities

You must:

  • Only use the Platform in good faith and for its intended purpose.
  • Use the services in compliance with the laws of any country where services are being offered or received.
  • Comply with any third party’s intellectual property rights, including copyright (including moral rights), trade mark, design, patent, trade or other proprietary rights, or any rights of registration of such rights in the countries in which you operate.
  • Treat personal information of others in accordance with the provisions of the relevant privacy legislation.
  • Use the Platform in a manner that does not interfere with or harm other users of the Platform, other users of the internet or the hosting infrastructure for the Platform.
  • Use every effort to use commercially available anti-virus software on the device that connects to our Platform.
  • Comply with any instruction from us to delete or remove any material that, in our opinion:
    • contravenes this AUP, our privacy policy, or the applicable Customer Terms or User Terms;
    • is the result of our lawful instruction to remove content, for example where a third party has issued a Take Down Notice under the relevant copyright and trademark protection laws.
  • Comply with any request from us to assist in preventing any breach of this AUP, or in respect of any legal action that is taken in respect of the Platform, our content or our website. We will reimburse you for any out-of-pocket expenses where you provide such assistance, provided the cause of the breach or the initiator of the legal action is not you, and we have agreed to reimburse those expenses in writing in advance.

You must not:

  • Use any automated scripting tools or software in connection with your use of the Platform.
  • Frame or mirror the Platform or any content on any other service or wireless internet device unless specifically authorised to do so.
  • Circumvent storage space limits.
  • Offer for sale, lease, rental or other arrangement, or invite offers for, goods or services that cannot lawfully be acquired by persons in the countries in which you operate.
  • Load or publish any material that, in our opinion:
    • contains any virus, trojan horse, worm or other programs that have an adverse effect on the Platform, the hosting infrastructure or the internet;
    • threatens the integrity and security of the Platform, the hosting infrastructure, the internet, or other users of the Platform and their systems;
    • is threatening, abusive, offensive, endangers any person, unlawfully discriminatory or immoral;
    • contains any information that breaches any code of conduct, whether voluntary or otherwise, including any advertising code of conduct, or industry standard;
    • is false, misleading or deceptive or is likely to mislead or deceive;
    • breaches any third party's intellectual property rights or discloses a third party’s confidential information without their prior consent.
  • Engage in any act which we believe, in our opinion:
    • breaches the provisions of any legislation preventing spam or unsolicited emails;
    • is an unsolicited broadcast of commercial emails that are sent to persons who you cannot demonstrate has positively consented to the receipt of that type of email;
    • results in the collection or re-direction of responses from unsolicited emails from accounts of other service providers;
    • provides misleading information as to the origin of a message, or alters headings, return email information and/or internet protocol addresses in order to conceal the origin of a message;
    • provides misleading information as to the identity or authority of the person making the posting;
    • distributes any virus, trojan horse, worm or other programs that has an adverse effect on the Platform, the hosting infrastructure or the internet;
    • is hacking or facilitates hacking (including the illegal or unauthorised access to any computer, including our infrastructure, network or system through the internet);
    • is unlawful in any country in which you operate;
    • contravenes this AUP.
  • Disclose information that is confidential to another person without their consent.
  • Aid, abet, counsel or procure any of the above.

If you do not comply with this AUP

We do not actively monitor the Platform or the content that is loaded into it, nor do we exercise active supervision over the Platform or content that is in the hosted infrastructure or that is transmitted over the internet, nor do we monitor our Platform to determine whether there has been any failure to comply with this AUP. If we become aware of a breach, or threatened breach of this AUP, then we may take any action that we deem, in our discretion, necessary to prevent or remedy that breach, including immediately and without notice:

  • preventing access to any user or group of users; and/or
  • intercepting, removing or altering any content stored in the Platform or in our infrastructure.

If you breach this AUP you will be in breach of our Customer Terms and/or User Terms and we may, in addition, exercise any right or remedy set out in our Customer Terms and/or User Terms.

Questions or comments

If you have any questions on this AUP please contact us via the contact form on the Platform.