Why you need
to stop using PDFs

By Matt McGregor — VP of Marketing

PDFs are bad for SEO, accessibility, integrations, and analytics. They’re not interactive, they’re extremely painful to read on phones, and people won’t usually download them unless they have no other option. 

And yet, PDFs are everywhere. They’re a zombie format, dead but still somehow shuffling around the internet. But if PDFs are zombies, then what mutant virus is keeping them around? 

In this piece, I argue that this mutant virus is your humble company website. Content teams use PDFs because their websites aren’t good enough. Built for developers and web designers, these websites — even the still-extremely-complicated ‘no code’ variety — make it impossible for non-technical teams to publish beautiful content quickly. 

Beautiful content, quickly: this is the promise of PDFs. But PDFs are also ‘beautiful content, ignored.’ If content teams want to truly engage their audience, we need to find a way to build ‘beautiful content, quickly’ on the web. 

Let’s go into a bit more detail, starting — unusually, perhaps, for a zombie thriller — with a confession. 

• Confessions of a PDF tragic
• Why we use PDFs when no one reads them
• What a great creative process looks like
• Website development breaks the creative process
• The website paradox
• The status quo is an opportunity
• The problems with PDFs in more detail
• A post-PDF world

I’ve made a lot of PDFs in my time. I’ve made marketing collateral, sales proposals, slide decks, reports, policy documents (previous life), educational resources (previous life before the previous life), and so much more.

Today, I wonder: how much of it was read?

If the World Bank is anything to go by, the answer is ‘bugger all.’ According to reporting from The Guardian, over 30% of the PDFs produced by the World Bank were never downloaded at all. 

To any content professional, this is a horror story. Think of the creative energy that went into creating that mass of content: the intellectual rigour; the internal reviews;  the reviews of the internal reviews; the sheer wasted potential of it all. 

The magic of the PDF is that it gives content producers — from marketing designers producing collateral to lawyers writing contracts — a sense of control. This means (in theory at least) that content will be consumed exactly as the producer intended.

This is important for designers, who can go straight from their design software to the final product, confident that everything will stay perfectly aligned.

It’s also important for writers. In my experience, the people writing the words tend to lose control over the creative process when developers are heavily involved. The more technical the process, the less control most writers feel they have. 

This matters more than we might think. As we know from Hollywood movies, creative projects quickly veer off course if the people with the vision — whether that’s a blockbuster or a white paper — lose control of the process. 

PDFs enable an efficient and effective creative workflow. If you create beautiful content for a business, the most efficient creative workflow is to pair up a writer and graphic designer and let them work as a semi-autonomous team.

No developers. No web designers. No overly-opinionated managers.

Alongside a streamlined process of quality control and editorial review, this team will be able to regularly publish (‘ship,’ I guess, if you work in tech) content. This will in turn allow them to rapidly learn from their audience, make incremental improvements, and — most importantly — enjoy their bloody work.

After all, the most effective way to generate enthusiasm in a content team is to allow them to publish work they are proud of as often as possible.

In my experience, this process is the most cost effective way to delight an audience. And, given the prominence of the PDF, most content teams agree.

That’s enough praise for the PDF. Let’s be clear: in this process, the needs of the creator have massively outweighed the needs of the reader. The content team high-fives while they pump out beautiful PDFs; the poor reader weeps.
Or, more often, the reader ignores the PDF altogether.

So what’s the solution? To create beautiful content for the modern web, that works on the devices your audience uses every day.

The problem is that historically, beautiful web content has required developers and web designers. These folks are expensive and slow. And as I’ve explained above, technical bottlenecks — or outright blockages — break our ideal creative process. They make the content team less efficient, less productive, and less happy. It ends up costing more to create worse content.

Again this is why we turn to PDFs for our ‘special’ content. But if this is where the special content goes, what happens to the corporate website?

Most websites have two kinds of content: pages and posts. Pages are often built with developers and web designers. Even with no-code tools, they’re relatively expensive to create and edit, especially if you want changes to the layout. Most companies can’t afford to indulge in a rapid, iterative creative process for these pages because they’re such a PITA to change.

Let’s bracket ‘pages’ for our purposes here, as they’re usually not the sort of content that has ever lived in a PDF, and they’re not the bread-and-butter of most content teams.

Posts — the stuff that blogs are made of — are different. They’re usually highly templated, with little opportunity for interesting graphic design beyond a header image or a stale GIF.

From a creative point of view, ‘posts’ are often the most discoverable and least interesting content a company has to offer. PDFs, on the other hand, are often the least discoverable and most interesting.

Let me repeat the obvious point: it’s not a great idea to make your best content incredibly difficult to find and consume.

But because nearly everyone is doing it, there’s a clear and present competitive advantage for modern content teams to make beautiful content, quickly — for the web.

This is an opportunity because a new breed of web tools (if you haven’t guessed already, Shorthand is one) allows writers and (if needed) graphic designers to build beautiful content for the web autonomously, without needing developers or web designers.

We’ve exploited this opportunity ourselves. We’ve built our team and our budget around the need to produce beautiful content at scale, and we’ve had outsized results.

You can do the same. Your competition — either for business or for the attention of your audience — will get there soon enough. News media has been leading the charge, and we’re seeing genres like annual reports and white papers also making great strides. We showcase examples of folks doing this in our newsletter.

But there’s still plenty of zombies out there. And that’s a clear opportunity for your team.

Not convinced? Let me flog this (un)dead horse some more with a Definitive List™️ of why your team needs to stop using PDFs.

1. PDFs are painful to read on phones

Your content needs to be optimised for multiple devices, and this is simply something that PDFs are not built to do.

For nearly a decade, over 50% of web traffic has come from mobile phone users. This means that anyone publishing their content in PDF will either annoy or — more likely — lose 50% of their readers.

There aren’t any excuses for punishing your reader like this. There aren’t ‘special’ kinds of content that don’t need to be fully responsive and optimised for mobile. You can’t expect people to sit down to read your PDF on a desktop monitor — that era is over.
And the era of people printing out your PDF is very, very over.

These days, people read everything on their phones, including longform content. As has been true for a long time, the best approach is to assume that your audience is mobile-first, and proceed from there.

2. PDFs aren’t accessible

Accessibility is about allowing your audience to enjoy your content.

There are moral reasons to do this — everyone should be able to access content on the web with relative ease. But there are also business reasons to do so. 1 in 5 people have some form of long-term illness, disability, or impairment. It’s a serious problem to solve — and a seriously large audience to exclude from your audience.

Modern content teams need to have accessibility front and centre — and PDF’s generally aren’t accessible. They aren’t designed for mobile devices, and they typically don’t work with screen readers.

Even PDFs that have been specifically designed and produced with accessibility in mind (not a trivial task) are not guaranteed to work on all kinds of devices and software.

Well-designed websites, on the other hand, can be fully accessible — even when they’re highly interactive and immersive.

3. PDFs are not search engine optimised

PDFs perform poorly in search. This means that any content you publish to the web as a PDF will get few (if any) visitors from organic search.

By publishing your content as a PDF, you cut off one of the most powerful — and cheapest — forms of content distribution you have. It makes little sense to invest in slick, well-produced content, only to watch it sink into obscurity. 

Even if you’re not creating content ‘for’ search, Google will still be an important discovery mechanism for your readers. 

4. Better analytics

Modern content teams are data-driven. On the lighter end of the spectrum, this will involve analysing and reporting on data from Google Analytics. On the more heavyweight end, this will include complex funnel-tracking, heat-maps, and statistical analysis. 

Either way, content teams no longer produce content just to fill space on the blog. They have to report on the performance of their work, and they need data to help them optimise and improve along the way.

PDFs don’t allow you to measure content performance in any meaningful sense. This makes it impossible to properly report on the impact of what has been produced, which in turn makes it hard to make meaningful decisions on future investment.

5. The best web content is more beautiful than any PDF

The standard of (some) content published to the web has risen dramatically over the last few years. While many organisations still publish content using their legacy CMS, an increasing number are producing immersive digital stories — especially the major media brands that folks interact with every day.

Let’s look at an example from Arab News.