Shorthand's support and content strategy services
We have flexible support and industry-leading content strategy services to help every team using Shorthand reach their objectives.
Select a tier that suits your business needs.
Core
This tier includes:
- An assigned Editorial Success Manager.
- 60-minute kick-off call to get your team onboarded.
- Up to three story reviews with your assigned Editorial Success Manager.
- Quarterly check ins via email with a 45-minute follow-up call.
Available on our Enterprise plan only.
Select
This tier includes:
- An assigned Editorial Success Manager.
- 60-minute kick-off call to get your team onboarded.
- 90-minute training session for your team with your assigned Editorial Success Manager.
- Up to five story reviews with your assigned Editorial Success Manager.
- 60-minute Quarterly Business Reviews.
Available on our Enterprise plan only.
Elite
This tier includes:
- An assigned Editorial Success Manager.
- An agreed number of 60-minute kick-off calls to get your team, or multiple teams, onboarded.
- A user guide created in Shorthand.
- An agreed number of 90-minute training sessions for your team, or multiple teams, with your assigned Editorial Success Manager.
- Up to two bespoke 60/90-minute workshops.
- An agreed number of story reviews with your assigned Editorial Success Manager.
- 60-minute Quarterly Business Reviews / monthly progress meetings as negotiated.
- An agreed number of custom development hours.
- Premium support with SLA and guaranteed response times as outlined in your Subscription Agreement.
Available on our Enterprise plan only.
Are you looking for our plans and pricing page?
If you're just getting started with Shorthand and would like to sample our additional services, you can purchase any of the below add-ons separately.
Support and content strategy service add-ons
Technical support
Premium technical support with SLA and guaranteed response times as outlined in your Subscription Agreement.
Bespoke workshop
A 60/90-minute bespoke workshop. This session will tackle how to use Shorthand with your objectives and strategic challenges in mind.
Training session
A 90-minute bespoke training session. This covers all the basics in Shorthand through the lens of your content objectives and strategic challenges.
Custom development
For those rare times you need something Shorthand doesn't do out of the box, including custom scroll behaviours, complex headers and footers, and bespoke branded themes.
